Network Maintenance Notification 01/05/2019 07:30AM UTC - 01/05/2019 10:30AM UTC

Vancouver, Canada

Maintenance details

Dear customer,

As part of our commitment to provide the best possible infrastructure for your business, we’re notifying you of scheduled network maintenance that may affect your service. This maintenance does not require you to take any action. We encourage you to read the details below.

Maintenance scope:
Network infrastructure

Description:
The maintenance is to perform necessary network upgrades which will increase the network resiliency and device failover time.

Impact:
During this time, sockets and VPN clients will move to the nearest PoP. IPSEC tunnels with only primary connection to Vancouver PoP without a secondary connection may experience up to 45 minutes of downtime.

Estimated amount of downtime:
During the maintenance window, sockets and VPN clients will have downtime of few seconds when moving to the near PoP. IPSEC tunnels with only primary connection to Vancouver PoP without a secondary connection may experience up to 45 minutes of downtime.

Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at support@catonetworks.com