Service Disruption Notification resolved, 11/05/2019 03:41AM UTC Hong Kong, China Shenzhen, China Beijing, China Shanghai, China

Notification history

11/05/2019 03:41AM UTC
Dear customer,

Incident has been fully resolved and service is back to normal.

If you have any further issues or questions, please contact our Support team at
11/05/2019 03:20AM UTC
Dear customer, 

One of our carriers is having issues in the network, causing sporadic service packet loss. We identified the symptom and working with the vendor to fully mitigate it.

Increased latency and possible packet loss might appear during this time.

Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at