PoP Infrastructure downtime resolved, 07/06/2019 06:46PM UTC Shanghai, China


Notification history

07/06/2019 06:46PM UTC
Dear Customer,

The issue with our vendor impacting Shanghai is now resolved, and the service has returned to normal. We will continue monitoring.

07/06/2019 04:07PM UTC
Dear customer, 

One of our carriers is having issues in the network, causing sporadic service packet loss. We identified the symptom and working with the vendor to fully mitigate it.

Increased latency and possible packet loss might appear during this time, as sockets and VPN clients moved to Beijin PoP.

Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at support@catonetworks.com