Service Disruption Notification - Resolved resolved, 05/15/2019 06:40AM UTC Amsterdam, The Netherlands


Notification history

05/15/2019 06:40AM UTC
Dear customer, Carrier infrastructure incident has been fully resolved and service is back to normal, via Amsterdam (reverted back from Frankfurt).

If you have any further issues or questions, please contact our Support team at support@catonetworks.com
05/14/2019 10:27AM UTC
Dear customer,

While Cato's Engineering and Devops teams are working to resolve the problem with our carriers and currently migrated the ranges via Frankfurt as a workaround, we would like to update the scope of problem evidenced was Remote Port Forwarding feature, Egress (NAT) and IPSec (single tunnel) connections only.

Socket connections has been moved automatically to closer and serving PoPs to allow continuation of the service.

To avoid any further disconnections today, we will restore and re-publish AMS ranges after business hours today.

Please feel free to reach out our Support staff at support@catonetworks.com
05/14/2019 10:02AM UTC
Our Engineering teams has migrated republished Cato's Amsterdam BGP ranges successfully via Frankfurt until restoring the links with both carriers in Amsterdam.
05/14/2019 09:43AM UTC
Dear customer,

Cato's Engineering and Devops teams are still looking into the problem and identified the problem with both of our carriers in Amsterdam. We are working with the vendors to mitigate the problem and re-publishing Amsterdam ranges via different location.
05/14/2019 09:33AM UTC
Dear customer, 

One of our carriers is having issues in the network, causing sporadic service packet loss. We identified the symptom and working with the vendor to fully mitigate it.

Increased latency and possible packet loss might appear during this time.

Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at support@catonetworks.com