Post Mortem | Service Disruption Notification resolved, 01/10/2019 03:04PM UTC New York, NY


Notification history

01/10/2019 03:04PM UTC
What
Cato's Engineering has identified OS fault on one of the NY PoP machines causing service disruption.

Impact
Tunnels connected to the specific machine in NY PoP were re-connected to one of the other machines in this location. During the re-connection, customers experienced short outage of few seconds. 

Resolution and Remediation
The machine was rebooted, which solved the problem.
Issue resolved on 05:04 PM
01/10/2019 02:55PM UTC
What
Cato's Engineering has identified OS fault on one of the NY PoP machines causing service disruption.

Impact
Tunnels connected to the specific machine in NY PoP were re-connected to one of the other machines in this location. During the re-connection, customers experienced short outage of few seconds.

Resolution and Remediation
The machine was rebooted, which solved the problem.