Service Disruption Notification resolved, 08/29/2018 07:34AM UTC Tel Aviv, Israel


Notification history

08/29/2018 07:34AM UTC
What
Cato's Engineering has identified application fault triggered by configuration update within several of the US PoPs causing service disruption.

Impact
The net effect of this was that certain flows/connections which were being processed by the relevant POP were dropped leading to disconnections and sessions termination.

Why
Mishandling of Cato management configuration led to segmentation fault in some of the POP code sequences

Resolution and Remediation
Issue was mitigated, bug was fixed and fully patched in all relevant PoPs.
implemented to prevent any future re-occurrence.
08/29/2018 07:25AM UTC
Dear customer, 

One of our carriers is having issues in the network, causing sporadic service packet loss. We identified the symptom and working with the vendor to fully mitigate it.

Increased latency and possible packet loss might appear during this time.

Thank you for taking the time to review this notice. If you have any questions or concerns about this process, please don’t hesitate to contact our staff for more details at support@catonetworks.com