Service Disruption Notification resolved, 06/27/2018 05:26PM UTC Ashburn, VA


Notification history

06/27/2018 05:26PM UTC
What
Cato's Engineering has identified a carrier problem with one of the US PoPs causing intermittent service disruption to Sockets, IPSec connections and VPN clients (as well as communication between other US nodes)

Impact
The net effect of this was that certain flows/connections which were being processed by the relevant PoP were dropped, leading to disconnections and session termination.

Why
One of our carriers had high packet loss and inbound/outbound traffic was still routed via this impacted peer

Resolution and Remediation
Issue was mitigated after taking the peer down and working with the carrier to resolve the issue
06/27/2018 02:27PM UTC
What
Cato's Engineering has identified a carrier problem with one of the US PoPs causing intermittent service disruption to Sockets, IPSec connections and VPN clients (as well as communication between other US nodes)

Impact
The net effect of this was that certain flows/connections which were being processed by the relevant PoP were dropped, leading to disconnections and session termination.

Why
One of our carriers had high packet loss and inbound/outbound traffic was still routed via this impacted peer